SUPPORT
Get help with importing, tracking, exporting, Photos access, and TapSolo Pro purchases.
Email tapsolo.app@gmail.com for product or purchase support. Include your iPhone model, iOS version, TapSolo version and build, and the step where the issue happened.
Do not send private videos unless support specifically asks for a sample and you are comfortable sharing it.
If a video cannot be imported, confirm that it is available in Photos and try another locally available video. For tracking, choose a frame where the person is clearly visible and use the review tools when people cross or leave frame.
If export finishes but saving fails, you can still use Share. Check TapSolo's Photos permission in iOS Settings before trying again.
TapSolo Pro purchases are processed by Apple through StoreKit. Use Restore Purchases in TapSolo Settings when an active purchase is not recognized. Billing, cancellation, and refund requests are managed through your Apple account.
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